Terms & Conditions

of the website

https://www.tick.com.pl/en

from 2020/05/01.

         Table of Contents:

  1. General provisions.
  2. Definitions
  3. Type and scope of services provided electronically.
  4. Terms of providing, concluding and terminating contracts for the provision of electronic services.
  5. Complaint procedure.
  6. Personal data.
  7. Intellectual property.
  8. Contact point.
  9. Final Provisions.
  • 1 GENERAL PROVISIONS
  1. Website tick.com.pl operates on the principles set out in these Terms and Conditions.
  2. Each User at the time of taking steps to use the Electronic Services on the website tick.com.pl is obliged to comply with the provisions of these Terms and Conditions.
  3. In matters not covered by these Terms and Conditions, generally applicable provisions shall apply, in particular the Civil Code, the Act on the provision of electronic services and the Personal Data Protection Act.
  • 2 DEFINITIONS
  1. WEBSITE – website maintained at tick.com.pl/en by TICK.
  2. TERMS AND CONDITIONS – these Terms and Conditions of the Website, are determined on the basis of Article 8 (1) of the Act of 18 July 2002. on the provision of electronic services addressed to Users.
  3. TICK – TICK Limited Company with its registered office in Poznań, address: ul. Święty Marcin 29, No. 8, entered into the Register of Entrepreneurs of the National Court Register by the District Court Poznań Nowe Miasto and Wilda in Poznań, VIII Commercial Department of the National Court Register under the number KRS: 0000457540, REGON: 302400480, NIP: 9721243743, e-mail address office@tick.com.pl, contact phone number:  (0048) 513-968-638 (connection fee – standard, according to the price list of the relevant operator).
  4. USER – person visiting the Website and using the Electronic Service.
  5. ELECTRONIC SERVICE – a service provided electronically by TICK to the User via the Website, the type and scope of which is regulated in § 3 of these Terms and Conditions.
  6. CONTACT FORM – i.e. the “welcome” application, which is an electronic service in the form of a contact form where the User has the option to:
  • enter the data specified in this form, such as in particular the name and surname; e-mail address (e-mail),
  • enter an electronic message, including a question, regarding the service currently offered by TICK on the website.
  1. COOKIES – (HTTP Cookies, cookies) data, in particular small fragments of text that are stored on the User’s end device and are intended for using the website. As a rule, they contain the name of the website of their origin, storage time on the end device and number. They allow to recognize the User’s device and properly display the website tailored to his individual preferences.
  2. WORKING DAYS – means all days of the week from Monday to Friday, excluding Saturdays and public holidays, in accordance with the Act of 18 January 1951 on public holidays (Journal of Laws of 1951 No. 4 item 28).
  3. TRADITIONAL WRITTEN FORM – means placing a handwritten signature on a materialized document.
  • 3 TYPE AND SCOPE OF SERVICES PROVIDED BY ELECTRONIC MEANS
  1. TICK provides Electronic Services through the Website:
  2. information on TICK and paid services provided by TICK, in particular services regarding the provision of an IT system for managing online sales, registration services for the needs of VAT-EU, and services regarding account unlocking on the Amazon portal,
  3. information enabling the User to become familiar with the type of benefits that make up the selected service and the amount of remuneration to be paid for using the selected service, given as net value. The total remuneration together with taxes and any other costs is determined in a separate contract, the subject of which is the selected service.
  4. blog on Internet sales management, in particular integration with the Amazon platform, news on Amazon, the computer system constituting the sales platform, available on the domain http://bo.tick.com.pl, registration for the needs of VAT-EU- addressed to people who, as part of their business activities or services, conduct online sales. The blog aims to exchange Users’ thoughts and views by enabling comments to be added to individual blog entries.
  5. providing the “welcome” application, i.e. the contact form.
  • 4 CONDITIONS FOR THE PROVISION, CONCLUSION AND TERMINATION OF CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES
  1. The provision of Electronic Services specified in these Regulations is free. The User shall only bear the costs of connecting to the Website in accordance with the price list of the telecommunications operator serving him.
  2. The User may conclude an agreement with TICK for the provision of Electronic Services 7 days a week, 24 hours a day.
  3. The Agreement for the provision of Electronic Services is concluded between TICK and the User at the moment the User starts using the Electronic Services.
  4. The Agreement for the provision of Electronic Services shall terminate when the User resigns from the use of Electronic Services.
  5. Technical requirements necessary to cooperate with the ICT system that TICK uses:
  6. computer with internet access,
  7. access to email,
  8. Web browser,
  9. enabling cookies and Javascript in the web browser.
  10. The User is obliged to use the Website in a manner consistent with the law and decency, having regard to respect for personal rights and intellectual property rights of third parties.
  11. The user is required to enter data consistent with the facts.
  12. The User is obliged not to provide content prohibited by law and decency, e.g. content that promotes violence, defamatory or violates decency, and personal rights and other rights of TICK or third parties, including copyright and intellectual property.
  • 5 COMPLAINT PROCEDURE
  1. Complaints regarding Electronic Services provided by TICK may be submitted by the User in electronic form (by sending an e-mail) to the TICK e-mail address provided in §2 para. 3 of the Regulations), or in a traditional written form (by sending a letter to the address of the TICK seat indicated in §2 section 3 of the Regulations)
  2. In order to accelerate the commencement of the complaint procedure, the User should provide the complaint:
  3. information and circumstances regarding the subject of the complaint, in particular the type and date of the defect,
  4. user’s contact details.
  5. TICK will respond to the complaint regarding Electronic Services immediately, but not later than within 14 calendar days of its receipt, subject to paragraph 5 below.
  6. The User is entitled to appeal against the TICK response to the submitted complaint within 7 days from the date of receiving this response.
  7. In the event that the complaint does not contain the data indicated in paragraph 2 above, TICK will call the User to complete it. The User is obliged to complete the data within 7 days from the date of delivery of the request to complete it. In the event that the User does not complete the data within the specified period, and the deficiencies are such that the complaint cannot be considered, TICK will inform the User about the inability to examine the complaint and will not recognize the complaint. However, if there is no such that sending a message regarding the consideration of the complaint will not be possible, TICK leaves the complaint without consideration.
  8. The complaint may be submitted within 14 days from the day on which the Electronic Service provided by TICK was not performed or was performed improperly. Complaints submitted after the deadline are left without consideration, of which TICK will immediately notify the User.
  9. Complaints shall not be due if TICK, in accordance with applicable regulations, in particular the Act of 18 July 2002. on the provision of electronic services will prevent the User from accessing data, or when a failure resulting in a break in access to the Service will last less than 24 hours in one day.
  • 6 PERSONAL DATA
  1. TICK processes Users’ personal data in accordance with the regulations of the Regulation of the European Parliament and of the Council (EU) of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Regulation on data protection).
  2. Comprehensive information on the processing of personal data in connection with the use of this Website is available in the tab “e-Privacy Policy and Cookies”
  • 7 INTELLECTUAL PROPERTY
  1. All content posted on the Website is protected by copyright and is the property of TICK.
  2. The User may use the materials presented on the Website only for personal use. Any use of these materials outside this scope requires the prior written consent of TICK. Failure to obtain the consent referred to in the previous sentence constitutes a violation of copyright held by TICK and may result in civil and criminal liability.
  • 8 CONTACT POINT
  1. Users can use information about services provided electronically as part of the contact point maintained by the ministry responsible for economy on their website –biznes.gov.pl.
  2. The contact point referred to in paragraph 1, provides answers to questions in Polish or English in the field:
  • rights and obligations of service providers and recipients,
  • complaint procedures and compensation in the event of disputes,
  • providing information on relevant bodies, associations or organizations that provide practical assistance regarding the electronic provision of services.
  • 9 FINAL PROVISIONS
  1. These Terms and Conditions apply from [01/05/2020] and apply to Electronic Services rendered from that date.
  2. In the event of changes to the Terms and Conditions, the content of the new Terms and Conditions will be made available on the Website.
  3. Amendments to the Terms and Conditions do not apply to Electronic Services provided before its amendment.
  4. In the event of any incompatibility of any part of the Terms and Conditions with applicable law, instead of the challenged provision of the Terms and Conditions, the relevant provisions of Polish law shall apply.
  5. The provisions of the Terms and Conditions do not exclude or limit any rights of Users, potential customers, under their generally and absolutely applicable provisions of Polish law. In the event of a conflict between the provisions of the regulations and these provisions, priority shall always be given to universally binding Polish law.